What is Radar?

Feb 03, 2022 17:08

What is a Radar User?

Radar Users are the members of your company who have access to Radar's business intelligence reporting, operational tools, and Radar database configuration. Radar is intended to be used by Operational Management Teams, Accounting/Bookkeeping Teams, Own...

Jan 11, 2022 12:42

What is a Radar Superadmin?

Radar Superadmins are the members of your team responsible for the implementation & maintenance of your Radar database and the only members of your ream who have access to support & the ability to make billable changes or requests for the database....

Jul 07, 2022 09:23

Why am I receiving an 'Access Denied' error when I log in?

The 'Access Denied' error is generated when a User attempts to access a Module they do not have privileges for. If you are receiving this error on initial login, you do not have privileges to the Default Module assigned to your User login. ...

Jan 20, 2022 15:59

Radar Support Center: Ticket Submission & Tracking

You can now submit and track tickets from the Radar Support Center! If you search for an answer and can’t find what you need, just click Create Ticket: In order to submit a ticket, you must be logged in to your account. If you’ve emailed us in t...

Mar 07, 2022 13:32

Contact Radar or Advantage Support

The best way to contact our Support team is live chat. Click the icon in the bottom right to get started. You can also submit a ticket (login required). For more information, see Radar Support Center: Ticket Submission & Tracking. As well, you ...

Aug 05, 2024 07:56

What does the red exclamation point icon in the upper right corner mean?

If a red circle with an exclamation point is visible in the top right of all Radar pages, there are alerts pending for required database maintenance. This alert icon is only displayed for Superadmin and provides quick navigation to the areas that ...

May 16, 2022 16:37

Radar and Advantage Support Email Policy Updates - Q2 2022

In an effort to improve your Radar and Advantage Support experience, and get you answers as quickly as possible, starting June 1, 2022, you will no longer be able to create new support cases (tickets) by emailing the following addresses: support@compeat....

Jun 09, 2023 08:31

How do I add a Report to a Report Batch?

Any Report from the Reports Module can be added to an existing Report Batch by a Superadmin. Once added, the Report will be emailed to the configured recipients when the Report Batch is run.  Note: Only Superadmins have access to add Reports to Repo...

Jun 20, 2022 11:11

How do I add an Export to an Export Batch?

Any Export from the Exports Module can be added to an existing Export Batch by a Superadmin. Once added, the Export will be emailed to the configured recipients when the Export Batch is run.  Note: Only Superadmins have access to add Exports to Expo...

Jun 20, 2022 16:18

How do I repoll data?

Polling is the communication between Radar the POS for each Location. Each night after the POS end of day Radar polls in the following data:  Sales – Previous Day ONLY  Labor – Last 21 days  Actual Cash Deposits – Last 7 days  While the polling pr...

Jan 14, 2022 10:43

How do I repoll external data / API polling?

External data polling is where data is being pushed into Radar via API and not polled through the standard polling process. Radar does not have the ability to directly repoll this data. The data must be repopulated by the POS provider.   POS Provi...

Jan 14, 2022 10:37

Troubleshooting Polling

Users can troubleshoot polling on the Poll Status page. Note: If you do not have access to the Poll Status page, please contact your Superadmins for assistance. Troubleshooting Polling is usually resolved from the POS. However, if you...

Jan 14, 2022 11:13

How do I establish polling with Toast?

The polling integration setup for Toast is initiated using Toast's Partner Connect. After the GUID (Globally Unique Identifier) request is completed through Toast, R365 is automatically provided with credentials for cloud polling. A member of the R365 ...

Apr 14, 2022 16:34

How to Add a New User

Creating a New User is a simple process of creating the User's account and updating the Primary Location Group. Once added, the User will be available for assignment in Privilege Groups, Email Alerts, Intraday Alerts, Approval Notifications, and Report...

Jan 12, 2022 09:37

How do I deactivate or delete a User?

Users within Radar cannot be deleted. Once added to the database Users can only be deactivated.    Deactivating a User will deactivate the username and password, as well as remove the User from any Privilege Groups, Email Alerts, Intraday Alerts, Approva...

Jan 12, 2022 09:46

How do I unlock a locked User

Users will be locked if the incorrect password is entered multiple times. Once locked, Users will not be able to access Radar until their account is unlocked.  Security Users with one of the following User Privileges have the ability to unlock...

Jan 12, 2022 09:56

How do I reactivate a deactivated User?

Reactivating a deactivated User is a simple process of locating the User's deactivated account, clicking Activate User, and updating the User Details. Once reactivated, the User will be available for assignment in Privilege Groups, Email Alerts, Intrad...

Jan 27, 2022 14:32

How do I test or mimic a User's privileges?

The 'Mimic Permissions' function within the User Manager is used to test a User's privileges. This feature will allow you to navigate and use Radar as if you were the mimicked User.  Security   Users with either of the following User pri...

Jan 20, 2022 16:13

How do I manage Users in Privilege Groups?

Users in Privilege Groups are managed at the Privilege Group level.  Assigning a User to a Privilege Group will assign them all Module Privileges, Report Privileges, and Report Blacklists configured in the Privilege Group.  Best Practice: To avoid pr...

Jan 28, 2022 16:53

How to adjust Privilege Groups Module Privileges

Module Privileges can be adjusted at the Privilege Group level on the Privilege Group page.  Important Note: Since managing privileges at the User level can be difficult to maintain, it is recommended to manage all privileges through Privilege Groups. ...

Feb 08, 2022 09:26

How to adjust a Privilege Group's Report Black List

A Privilege Group's Report Black List will restrict selected Reports from being viewed or run by User(s) assigned to the Privilege Group. By default, all Reports are available to all Users with access to the Reports Module. If a User is unable to see o...

Jan 28, 2022 17:19

What is Employee Resolve?

Employee Resolve is the term used for the rules Radar uses to turn raw labor data provided by the POS into employee records in Radar. Typically when Radar receives data from the POS it is just a list of names and punches. Radar then groups the punches b...

Jan 27, 2022 17:01

How do I add an Employee to Radar?

All Employee records are polled from the POS or Flat Labor File. Employees cannot be manually entered into Radar’s Employee Data.  During the nightly poll, Radar imports the last 21 days of labor. Any new employees with time records picked up during the po...

Mar 11, 2022 11:29

How to I remove or terminate an Employee in Radar?

Once an Employee has been added to Radar, they cannot be removed and will remain available for historical reporting. Flagging an Employee as Terminated will deactivate the Employee in Radar. Terminated Employees will not be available in the Labor Schedulin...

Mar 18, 2022 15:59

How do I reactivate or rehire a terminated Employee?

Once an Employee has been added to Radar, they cannot be removed and will remain available for historical reporting. Employees flagged as Terminated can be reactivated, making them available for Labor Scheduling and all Labor Reports. Any Employee who has...

Mar 18, 2022 15:50

What is VMS (Vendor Management Solutions)?

Vendor Management Solutions is designed to allow for the digital exchange of Invoice flat-files from configured Vendors.  Invoices Electronic Invoices and Credit Memo files can be imported from Vendors at the line-item detail level. This eliminates...

Oct 03, 2022 11:18

How do I take inventory?

Feb 28, 2022 10:41

What are OT Rules?

OT Rules are configured by R365 Support for each Location in the Database when the Location is created. These OT Rules define how Overtime is calculated when Labor Data is imported.  Location-specific OT Rules configured for the Database can be viewed ...

Aug 22, 2022 09:28

Adding a New Location: Overview

The process of adding a new Location involves submitting a New Location Add-On Form, initiating polling for the POS at the new Location, and post-install audits.   After the New Location Add-On Form is submitted your Account Executive will reach out to...

Oct 13, 2022 11:27