Users will be locked if the incorrect password is entered multiple times. Once locked, Users will not be able to access Radar until their account is unlocked.
Important Note: Support will not unlock users
Unlocking a User
- Select the Locked User
- Click 'Show'
- Click 'Unlock Account'
Resetting a User's Password
If the Locked User has forgotten their Password and has requested that it be reset, a temporary password can be applied to the user.
- Enter a temporary Password
- Click 'Force Password Change'
- Unlock the User
- Inform the User of their new temporary Password