As of 7/22, Radar requires TLS 1.2 or higher for all polling connections.
Machines using TLS 1.0 or 1.1 will appear as "Not Polled" with no error message.

If you are experiencing polling issues, first have your IT team verify that your Radar Polling Client is version 2.0+
(See KB article for steps.) and confirm that TLS 1.2 is enabled on both the machine and the network path.

Find an Expert

How can R365 work better for you? Explore services now!

Browse by Topic

Ask the Community

Ask R365 experts and peers for guidance.

Not finding what you need?

Compeat (Radar or Advantage) customers, please see our resources page.

Other Outreach Options

Ticket

Submit at any time day or night.

Phone

Call us at (949)652-7800 and leave a message about your case. We'll call back as soon as possible.

Community

Ask R365 experts and peers for guidance.